Covid-19 Precautions

During this difficult and unprecedented time we would like our current and future customers to know that we take your safety and the safety of our employees very seriously. At Masterflo Plumbing, we are committed to continuing to serve our residential and commercial customers with the same level of expediency and quality our customers have come to know and value.

The U.S. Department of Homeland Security lists plumbers as essential workers who are obligated to maintain service as usual. As we continue to work and serve our customers, we have taken extra precautions to maintain the health and safety of our employees as well as our customers. At Masterflo Plumbing we are continuing to monitor this rapidly changing situation and are complying with all CDC recommended guidelines.

Our certified plumbing technicians are equipped with the following:

  • Sanitary Masks
  • Sanitary Gloves
  • Hand Sanitizers
  • Sanitary Foot Covers

We take your safety seriously and will take every precaution when in your home or business to ensure the health and safety of you, your family, and your employees.
Thank you for your continued business and support of Masterflo Plumbing. To schedule service please call 678-822-7095 or email [email protected].

 

 

Common Plumbing Problems: Rusty Water

Common Plumbing Problems: Rusty Water

In today’s world with all of our advancements in science and modern technology, we generally expect to turn on our taps at home and see clean water. However, sometimes you may turn on your taps and see rusty water running! Sometimes, rusty water may occur if your local water authority is doing work on the pipes or has some kind of leak or burst pipe. However, depending on the age of your home’s plumbing system, the rust could be coming from right inside your own plumbing system. Before panicking and calling a plumber, here are some things you can look for.

rusty-water

  1. Is it definitely rust? You don’t have to be a scientist or a plumber to figure out if its definitely rust in your water. Rusty water should have a metallic odor and be reddish brown in color.
  2. Where is the rust coming from? Its important to try and determine where the rust is coming from. Sometimes, you may get a notice from your local water authority that there is rust in the water and they’re working on a solution. However, if none of your neighbors seem to have the same problem, it could be coming from inside your home. Here’s an easy way to check- Fill a glass with cold water. Check the water in the glass for a metallic odor or a rusty coloring. Let the cold water run for a few seconds and check with another glass. Then, run the hot water and check it in another glass. If the rusty water appears in the hot water or if it goes away after a few seconds, the rust may be coming from your home. If the rust appears continuously, you should call your local water authority. If the rust only appeared in the cold water, the rust could potentially be coming from the pipes in your home. If it appeared in the hot water, it could be coming from your hot water heater.
  3. What next? Whether its your pipes or your hot water heater, it must be replaced! You simply can’t repair a rusty pipe or a rusty hot water heater. Rust and corrosion will simply get worse and worse if the problem pipes or hot water heater aren’t replaced. If you replace your hot water heater, replacing the anode rod every few years on your new hot water heater can potentially prevent the issue in the future and greatly extend the life of your new water heater.

For help finding the source of rust in your home’s water or for help replacing rusty pipes or a rusty hot water heater, call the professionals at Masterflo Plumbing today at (678) 822-7095!

 

 

 

 

 

What To Do If Your Pipes Are Frozen

What To Do If Your Pipes Are Frozen

Here in Cherokee County we’re seeing plenty of frozen temperatures and winter weather so far this yer! Although many of us have enjoyed the snow, this wintry weather we’ve been hit with can also pose some serious plumbing risks. The main plumbing risk your home may be at risk for is frozen pipes. North Georgia typically doesn’t see too many cases of frozen pipes since our winters are generally mild, but this year we’ve seen more and more customers with frozen pipes due to the below freezing temperatures we’re seeing day after day. 

Ideally, your pipes won’t freeze at all. Here are a few easy steps you can take to try and prevent your pipes from freezing. 

  1. Insulate any pipes exposed to cooler air. This can include pipes that run outside your home, in your basement, or in your attic.
  2. Use an insulating dome to cover outdoor faucets and spigots.
  3. Let your indoor faucets drip. This can reduce pressure in the pipes, which drastically lowers your chance of your pipes bursting.

Although these prevention measures can greatly reduce your risk of frozen pipes in your home, these steps are not fool proof! Sometimes mother nature (and your home!) have others plans. In case your pipes DO freeze, here are some steps you can take to fix your frozen pipes and prevent damage to your home.

What To Do If Your Pipes Are Frozen-

  1. Even if your pipes have frozen, keep your indoor faucets open. Once the pipes do begin to melt, allowing water to flow out of the faucets will reduce pressure in the pipes and allow them to melt more quickly.
  2. If you know the location of your frozen pipes, you can help speed up the melting process by applying heat with an electric heating pad applied to the pipes or by aiming an electric hair dryer at the pipes.
  3. Use an electric space heater aimed at the frozen pipes. Remember, if you choose to do this, do not leave the space heater unattended and keep it away from anything flammable.
  4. If you don’t know where your frozen pipes are or believe you may be at risk of damage to your home, call a professional plumber immediately!

For help with your frozen pipes or any other plumbing emergency this winter, call the trusted experts at Masterflo Plumbing at (678) 822-7095 or send us an email! No matter what the weather is like outside, we’re on call 24 hours a day, 7 days a week!

How To Prevent Frozen Pipes

How To Prevent Frozen Pipes

With our recent chilly temperatures, common winter home problems may be at the forefront of your mind. Plumbing problems are never convenient, but not having hot water during the harsh winter months is the ultimate in inconvenient. Besides being inconvenient, frozen pipes can present serious compromises to the health, safety, and integrity of your family and your home and property! Frozen pipes can happen to you, even here in Georgia! 

Don’t get stuck with frozen pipes and no hot water this winter. Read on to find out how to prevent frozen pipes. 

how-to-prevent-frozen-pipes

How To Prevent Frozen Pipes- 

  1. Insulate pipes that are in colder areas of your home with foam.
  2. Wrap pipes that are at risk of freezing with heater tape.
  3. Seal any gaps in insulation near your pipes.
  4. Replace older plumbing.
  5. Call a professional plumber to reroute plumbing that is exposed to the elements.
  6. During particularly freezing temperatures, allow warm air to circulate around pipes in cooler areas of your home. This may mean opening cabinet doors or opening the door to your basement or your garage from your main living space.
  7. Consider keeping the temperature in your home slightly warmer than normal overnight when outside temperatures drop the most drastically.
  8. Turn on your faucets to allow a slow drip overnight. This will ensure that water continues to flow through your pipes.

Taking the necessary precautions to prevent frozen pipes is important, but its still not a guarantee that your pipes won’t freeze this winter. If you find that your pipes are frozen and you are without hot water, call a plumber immediately! Many times frozen pipes can be fixed easily and without resulting in any problems, but sometimes frozen pipes can cause major damage to your home and property.

For more information about the safety of you, your family, and your home during freezing winter temperatures, read more from the Red Cross.

For an emergency plumber in your area, call Masterflo Plumbing immediately at (678) 822-7095! We’re on call for you 24 hours a day, 7 days a week!

Halloween Safety Tips

Halloween Safety Tips

Here in north Georgia we’re facing record setting high temperatures, and it sure doesn’t feel like it but Halloween is here! Halloween is always a holiday favorite among both kids and adults, but it can also pose some dangers. At Masterflo Plumbing, we want to ensure that all of you have a safe and fun filled Halloween! Today we’re sharing some of our best Halloween safety tips!

halloween safety tips

Walking Tips

  • Cross the street at the corners or in the crosswalks where possible
  • Make sure to look both ways before crossing the street and while crossing the street
  • Don’t text or look down at your cell phone while crossing the street
  • Make eye contact with drivers before crossing the road in front of them
  • Always use sidewalks

Have a plan

  • Kids under the age of 12 should always trick or treat with an adult
  • Children who are old enough to go without an adult should go over their plan with an adult first
  • Children going trick or treating without an adult should only go to well lit areas that they are familiar with
  • If your children are going trick or treating without you, make sure you know where they’re going and who they’re with

Costume Safety

  • Costumes and bags should have reflective tape or stickers on them
  • Face paint is safer than face masks, which can obscure vision
  • Glow sticks or flash lights can help your children be seen by drivers
  • Make sure costumes are the right size

Drive Safely

  • Drive extra slowly in neighborhoods and residential areas
  • Make sure to triple check for children before driving through an intersection
  • Back out of parking spaces and driveways cautiously
  • The most popular trick or treating hours are between 5:30-9:30 so drive extra cautiously during those hours
  • Make sure you are not a distracted driver!
  • Don’t drink and drive

We hope you all have a great Halloween! And remember- plumbing emergencies can happen anytime, even on holidays! If you need an emergency plumber this Halloween weekend make sure to call the experts you can trust at Masterflo Plumbing! (678) 822-7095

Emergency Plumber Canton, GA

Emergency Plumber Canton, GA

While many minor plumbing issues can be handled by a homeowner, there are many more plumbing issues that can’t. Sometimes these issues aren’t pressing and can be handled by your plumber during a routine appointment, but other plumbing issues may require an emergency visit from your plumber. Although its rare to need an emergency plumber, its important to have the number of a trust worthy and responsive plumber on hand, just in case! 

The key to keeping your plumbing emergencies under control is knowing when to call an emergency plumber! Calling a plumber if you’re facing an emergency is crucial to preventing unnecessary damage. Plumbing problems can cause a wide variety of problems for homeowners. A plumbing problem that may seem minor to a homeowner could actually cause serious complications. Plumbing problems can affect the integrity of their home and property, affect the health of the occupants in the home, and can affect how high your water bill is.

emergency plumber canton ga

Because its not always completely obvious when you need to call an emergency plumber in Canton, GA, we’ve put together a list for you.

  1. Flooded basement: This one is pretty obvious! A flooded basement is usually caused by burst pipes. Without immediate attention, your house and property could be subject to even further damage.
  2. Clogged drains: Clogged drains are fairly common place, so this one isn’t as obvious! If your drains do not unclog when you use baking soda, a plunger, or commercial drain cleaner (which we do NOT recommend using), you should call a plumber immediately. Stubborn clogs can lead to burst pipes and are unhygienic.
  3. No water from the faucet: This generally occurs during low temperatures when pipes have frozen. When water freezes and becomes ice, it expands which can cause burst pipes. If your pipes have frozen, call a plumber immediately to avoid burst pipes and even more damage.
  4. Bad smell: If there is a bad smell coming from your drains, this is a sign that your sewer pipes may be leaking. Leaking sewer pipes can cause damage to your property and is also a huge health risk to humans and pets.
  5. Exceptionally high water bill and/or the sound of running water: If you don’t believe that your water consumption has gone up (be sure to take into account if you’re doing any outdoor watering!), but your water bill has increased or you can hear running water even when all faucets are turned off, you may have a slab leak. A slab leak can lead to extensive damage and repairs can be costly. To avoid any further damage, you should call an emergency plumber as soon as possible.

At Masterflo Plumbing, we pride ourselves on being extremely responsive and available to our customers 24 hours a day, 7 days a week! If you need an emergency plumber, or even if you think you may need an emergency plumber, don’t hesitate to call us any time of the day or night! We’ll come out immediately to assess the problem, determine your needs, and find a customized solution just for you!  If you need an emergency plumber in Canton, GA  make sure to call your dependable, local emergency plumber today at (678) 822-7095!

Hurricane Evacuation Tips

Hurricane Evacuation Tips

Currently, the United States is experiencing the effects of Hurricane Matthew, a historical, record breaking hurricane. Although here in north Georgia we aren’t expected to experience any weather effects from Matthew, our neighbors in coastal Georgia, Florida, North Carolina, and South Carolina aren’t so lucky. Today we’re going to be talking about some tips that can help keep you and your family safe in case you do ever find yourself in the path of a hurricane.

hurricane evacuation tips

Hurricane Evacuation Tips-

  1. Keep a full tank of gas in your car if you begin hearing news reports of weather that may result in an evacuation.
  2. Be familiar with alternate routes around your area that can take you inland and out of state. Main roads may be extremely clogged and congested during a hurrican evacuation. 
  3. Leave early! Don’t wait until the last minute. You risk not being able to beat the weather or sitting in major traffic delays.
  4. Be familiar with any roads or shortcuts in your area that may be closed due to hazardous weather conditions.
  5. Be on the lookout for washed out roads, bridges, or downed power lines that have not yet been reported to your local emergency agencies. Do not try to drive through abnormally high standing water.
  6. Make sure you have batteries and a battery powered radio in case of power outages.
  7. Take your pets with you if possible, and be prepared to look for shelters and hotels that will accept pets. 
  8. Stay in contact with out of state friends and family. They will be worried about your safety and may be able to provide you with a safe place to stay.
  9. Make sure when you leave your home that you lock all doors and have secured all windows. If time allows, board up your windows. 
  10. Wear sturdy shoes and comfortable clothing.
  11. Check with neighbors to see if you can carpool to reduce road congestion.

For more information and more hurricane evacuation tips you can check out www.ready.gov. If your home has been damaged in a natural disaster and you are in need of an emergency plumber, call the professionals you can trust at Masterflo Plumbing at (678) 822-7095!

 

Fall Activities Cherokee County, GA

Fall Activities Cherokee County, GA

Fall is here and the temperatures are beginning to cool off! We’ve been talking a lot about home improvement and fall home maintenance tasks, so today we thought we’d talk about something a little more fun. October is a favorite month for many people, partly because of all the fun fall activities going on! October is a great month to gather up your family and get outside, so we’ve rounded up some fall activities in and around Cherokee County!

Fall Activities- 

1. The Chick-fil-A Dwarf House in Woodstock is hosting a Pumpkin Party Night on October 10th from 5:00pm-7:00pm. Find out more here.
2. The city of Ball Ground will be having their Spooktacular 2016 festival on October 28th from 4:00pm-9:00pm. You can read more about ithere.
3. Downtown Canton is having their Farmer’s Market closing day along with a Halloween Party and trick or treating on October 29th from 9:00am-1:00pm. There’s more information here.
4. Gibbs Gardens is having a fall festival the weekends of October 8-9 and October 15-16. Read more about all the fun activities on theGibbs Gardens events calendar.
5. Although its a little bit further of a drive, Burt’s Farm is open all month long! You can go on hayrides, pick pumpkins, feed fish, and shop at the country store. You can check their hours on their website.
6. The city of Woodstock will be hosting KidsFest on October 31st from 3:00pm-7:00pm. Read more about it on Woodstock’s website. 
7. Mercier Orchards is having u-pick apples the entire month of October! They regularly post the u-pick schedule on their Facebook page.
We hope you all have a great, fun, and safe fall! Don’t forget, at Masterflo Plumbing we’re here for all your plumbing needs 24 hours a day, 7 days a week! Just give us a call at (678) 822-7095! 
family-owned-plumbing-company

Preventing Plumbing Emergencies

Preventing Plumbing Emergencies

Plumbing emergencies can happen to anyone at any time. Plumbing emergencies can be catastrophic to your home, property, and wallet as a home owner. While plumbing emergencies are generally rare, they can happen at any time and are usually unpredictable. Because plumbing emergencies can potentially have such devastating consequences, its important to learn all about preventing plumbing emergencies.

Although preventing plumbing emergencies is impossible, there are some steps you can take that may help reduce your risk of finding yourself faced with a plumbing emergency. Plumbing emergencies can have many unwanted consequences. Depending on the nature of the emergency you may potentially face health hazards, the integrity of your home may be compromised, you may find some of your possessions have been damaged, and you may find yourself shelling out thousands of dollars to fix the problem.

If you’re a new home owner, this post is especially important for you! Learn about preventing plumbing emergencies and try to familiarize yourself with the plumbing in your home. For example, know where your hot water heater is and know where all the water shut off valves are.


  1. Use drain covers in your kitchen to keep food and utensils from clogging your pipes or damaging your garbage disposal
  2. Use drain covers in your showers to prevent hair from clogging your pipes
  3. Avoid pouring grease or oil down your kitchen sink drain
  4. If you believe you have a leak or a serious clog, call a plumber immediately
  5. If you are aware that you have old pipes or fixtures, have them replaced and upgraded
  6. Have an experienced plumber check your whole plumbing system for leaks (including pinhole leaks)
  7. Keep up with regular home and plumbing maintenance 
  8. Have your hot water heater inspected every year
  9. If you have problems with your hot water heater have them repaired as soon as possible
  10. Winterize your plumbing if you live in an area with below freezing temperatures in the winter

While these tips can certainly help with preventing plumbing emergencies, there is never a guarantee! At Masterflo Plumbing we pride ourselves on being available to our customers. If you have a plumbing emergency, don’t hesitate to call us. We are available for plumbing emergencies throughout the metro Atlanta area 24 hours a day, 7 days a week! Call us now at (678) 822-7095 for all your plumbing needs!