Frequently Asked Questions
Everything you might want to know before you call. Still have a question? Reach us any time at (678) 822-7095.
Do you offer 24/7 emergency plumbing service?
Yes. MasterFlo Plumbing is open 24 hours a day, 7 days a week. A real person answers the phone for plumbing emergencies — nights, weekends and holidays included. Call (678) 822-7095 any time and we'll dispatch help fast.
What areas do you serve?
We're based in Jasper, GA and serve Jasper, Big Canoe, Bent Tree, Talking Rock, Tate, Waleska and nearby Pickens County communities, plus Ball Ground, Canton, Holly Springs, Woodstock and the North Metro Atlanta area. If you're nearby and not sure, just give us a call.
Are you licensed and insured?
Yes — MasterFlo Plumbing is fully licensed and insured, and every plumber we send to your home is a trained, protected professional. Every job is backed by our Quality Work Guaranteed promise.
How much will my plumbing repair cost?
Every job is different, so we give you a clear, upfront price before any work begins. You'll know the cost and approve it first — no surprise charges when the work is done.
Do you charge extra for nights or weekends?
Because we're a true 24/7 company, we're always straight with you about pricing before we start. Call us and we'll explain exactly what to expect for your situation.
How fast can you get here?
For emergencies we aim for same-day — often within hours — across Jasper and Pickens County, and not much longer in Canton and Cherokee County. Our trucks leave from Jasper stocked and ready, so we can usually fix the problem on the first visit.
What plumbing services do you offer?
Emergency plumbing, drain cleaning and clean-outs, water heater repair and installation (including tankless), leak detection and repair, toilet repair and installation, and everyday residential plumbing repairs — faucets, fixtures, water pressure, repiping and more.
Do you install tankless water heaters?
Yes. We repair and replace standard tank water heaters and install modern, energy-saving tankless units. We'll help you choose the right system for your home and budget.
Can you find a hidden leak without tearing up my walls?
In most cases, yes. We pressure-test the system and use acoustic listening, thermal imaging and moisture meters to pinpoint the leak, then open only the small area directly over it. See our leak detection page for details.
Do you work on homes with well water or septic systems?
Yes — many of the homes we service around Jasper and rural Pickens County are on wells and septic. We service pressure tanks and pressure-reducing valves, deal with the hard-water wear wells cause, and recommend fixtures and habits that keep a septic system healthy.
Do you offer any discounts or coupons?
Yes — check our homepage for current web specials, like $50 off any plumbing service and $150 off a new water heater installation. Mention the code when you call.
How do I get a quote?
Call (678) 822-7095, or fill out the quick form on any page of this site. Tell us what's going on and we'll get you a fast, honest quote.
Ready To Get It Fixed Right?
Whether it's an emergency right now or a quote for a bigger project, our team is ready to roll — 24 hours a day, 7 days a week.
